I started in operations, where the consequence of an unclear role is not a theory — it is a missed shipment, a duplicated project, a client who hears two different answers in one week. Later, as a manager and then a department head in fast-growing companies, I inherited teams that had doubled in size without anyone updating how they worked.
That is the pattern I now work on full time. Companies grow by adding people to a structure built for a smaller company, then read the resulting friction as a motivation problem. It rarely is. Responsibilities blur, decisions drift upward, and the strongest performers quietly start covering for the system.
My work is deliberately unglamorous: define who owns what, give managers the skills and the mandate to hold it, cut the meetings that decide nothing, and rebuild the handovers where work goes missing. Then hand it over, documented, to the people who have to live in it.
Because I work with international companies entering Poland, half my engagements run in English and half in Polish — often both inside the same organisation.